Where do you ship to? 

We ship to Malaysia and Singapore at the moment.

When will my order be shipped?

• Preorders: within 15-20 working days
• Ready Stocks: within 1-3 working days

Delivery times may vary due to customs clearance, courier delays, or unforeseen circumstances.

🚫 No urgent orders
🚫 No cancellations due to waiting time

During peak holiday periods, shipping may take up to 20–25 working days due to supplier delays.

How much is the shipping fee?

What is your return policy?

Arielle Store provides a Korea procurement service and hence, all items sold are non-returnable and non-refundable.

What if my items are damaged upon arrival?

Please read our Return & Refund Policy here. 

Are the items sold authentic?

All products sold in Arielle Store are originally purchased from Korea and hence, they’re guaranteed original and authentic. 

Can I compile my orders to ship together?

Yes, please contact us via Instagram Direct Message or email us at support@ariellestore.com for further arrangement.

Do you accept custom orders?

Yes! Please contact us via Instagram Direct Message or email us at support@ariellestore.com .